Red-carpet telephone customer service

Even in today's modern world, telephone/voice is still the most preferred customer service channel. When things get urgent or complicated, customers simply want to pick up the phone and speak to a person of flesh and blood and be heard.

Your customers don’t want to be left hanging on the line because there are no free agents. They also don’t want to be routed to an agent who doesn’t speak their language or doesn’t know anything about the product they’re having issues with.

Smooth experience

They want a smooth telephone customer service experience. Call and get their answer or issue solved. No matter where the agent on the other end of the line is situated. Or how complicated the routing in the background is. Those things shouldn’t bother your customers. Or you for that matter.

About Sound of Data

How we help

The incoming calls to your worldwide customer service numbers should be delivered on your destination numbers as quickly and efficiently as possible. With optimal routing. Crystal clear audio. Free of limitations or obstructions. With maximum insight. The latest customer service innovations. And with red-carpet customer service. That’s what we do best. Enabling customer service center success all over the world.

"At Ticketmaster we regularly experience incoming call overloads when popular concerts go on sale. With Sound of Data’s Overload Solutions, we can handle these peak calls ourselves even with 3,000 eager customers calling at the same time. No other supplier can offer such a reliable service so easily."

ticketmaster concert tickets bw
Customer Story

"Sound of Data fully takes care of us when it comes to (international) Contact Numbers and Routing Management. Thanks to their services, we continuously grow worldwide. As a result, our Customer Service is available 24/7 for customers from all over the world."

vidaxl distribution center bw
Customer Story

"At Sonos, we strive to deliver the best customer experience in every way we can. Our Customer Care teams value greatly the Sound of Data services in helping us deliver that with inbound customer calls."

Sonos One speakers
Customer Stories
Datacenter Sound of Data

What's more

Always compliant

Your international customer service numbers are always compliant.

Flawless routing

Your incoming calls get straight through to the right contact center.

Full control

You are in full control of your inbound call flow and have 24/7 access to all your customer service number statistics and dashboards.

Always compatible

Our services are always compatible with your infrastructure and contact center software. It is our strength to be flexible and versatile.

No obstructions

Capacity and routing limitations caused by local telecoms infrastructure no longer bother you.

24/7 monitoring

Your numbers and routing are monitored 24/7 by our systems and expert staff.

Focus on what you do best

Feel free to contact us for any issue related to your in- and outbound telephone customer service. Or if you just want someone to brainstorm with about possible improvements. We’ve been in this business for over 30 years so we know what we’re talking about. And we want to help you focus on what you do best; delivering top-level customer service.

Can we roll out the red carpet for you?

Sound of Data Rotterdam Erasmusbrug