Your workforce takes up the majority of your customer service costs. But other factors also weigh in and usually offer a lot of room for improvement and cost-saving.
Do you work with different suppliers for all your worldwide customer service numbers?
Is your customer service department working with a multitude of tools to manage the different customer service channels?
Do you have too many callers waiting on hold because you have no other way to service them?
Do you use toll-free numbers in countries where a mobile surcharge is applicable?
Let's simplify your processes and cut down on the number of suppliers
This will help you
Spend less time managing your contracts
Take advantage of new tools
And save costs
What do you need?
Inbound & outbound call routing
Incoming calls must be delivered to the right place. Also, if you’re globally active and work with multiple contact centers. This should also go well after a change, during a peak or a migration.
To properly serve your customers and make things easier for your agents, it’s very helpful if your agents can make outbound calls. Both to other departments as well as your shops or other locations for example.
Working with one provider for all your numbers will help you save money and time.
Money because the combined volume of all your numbers leads to lower rates. Save time because it results in one point of contact for all your number related questions, one invoice for all your phone costs and one source for all call data (including nifty dashboards).
Turn customer service telephony into a modern online channel and integrate it into the online journey. Let your customers call you with the click of a button via the internet instead of the phone network.
If you’re currently using toll-free numbers in countries with a mobile surcharge, Talk can significantly decrease costs.