Decrease customer service costs

Incoming calls must be delivered to the right place. Also, if you’re globally active and work with multiple contact centers. This should also go well after a change, during a peak or a migration.

To properly serve your customers and make things easier for your agents, it’s very helpful if your agents can make outbound calls. Both to other departments as well as your shops or other locations for example.

Cruise Control is an API that seamlessly integrates with your outsourced contact center statistics.

It dynamically distributes incoming calls in the most effective way without human interaction, helps you stay on top of the defined KPI’s and saves costs.

If you’re currently working with a multitude of tools to manage your different customer service channels, switching to an omnichannel contact center platform is a no-brainer.

It saves money and time and improves the level of customer service across channels (en thus customer satisfaction) and make your channel management future-proof.

Working with one provider for all your numbers will help you save money and time.

Money because the combined volume of all your numbers leads to lower rates. Save time because it results in one point of contact for all your number related questions, one invoice for all your phone costs and one source for all call data (including nifty dashboards).

Turn customer service telephony into a modern online channel and integrate it into the online journey. Let your customers call you with the click of a button via the internet instead of the phone network.

If you’re currently using toll-free numbers in countries with a mobile surcharge, Talk can significantly decrease costs.