We understand your dilemma and we got your back, without costing extra money when it is not coming in.
For those times demand for your service is too high, we have a back-up solution. This Overload Solution will automatically be thrown into gear when the system recognizes call volume is exceeding your answering rate. It includes intelligent (re)routing functionalities, call-back features, together with messaging options to pro-actively inform your customer when waiting time is zero.
Want more good news? This Peak Time Solution is free of charge for our customers who rely on us for their routing management!
Seasonal peaks can be stressful for customer services. At the same time, they offer a perfect opportunity to increase Net Promoter Score (NPS) and customer satisfaction. To turn an overwhelming inflow into success you will need to be prepared.
Our Peak Time Solution will help you to be prepared, so you can seize the opportunity. After all: ‘’Success occurs when Opportunity meets Preparation.’’