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XCALLY Motion

Having trouble managing all your omnichannel customer service interactions in one place? With XCALLY Motion, you can finally provide integrated support across various channels without hassle. In an award-winning, effective, cloud-based and user-friendly platform.

xcally motion omnichannel platform

Mix phone and digital channels

Simplify omnichannel communication

You want to engage with customers and prospects on their favorite channels. And diversify your customer communications strategy by mixing phone and digital channels.

  • XCALLY Motion is a user-friendly and effective omnichannel contact center platform that helps you simplify communication
  • You can add as many channels as you need and smartly combine them
  • Phone, (social) messaging, live chat, bots, open channels. The list is endless

Browser based interface

Make it easy

XCALLY Motion makes it easy for your agents to manage all interactions from various channels in one desk-top, browser-based interface.

  • View all customer information
  • keep track of the customer journey
  • and offer personalized experiences every single time
xcally motion easy desk top browser based interface chat
xcally switch channels omnichannel customer service

switch channels

Switch channels during an interaction

Need to switch channels during an interaction? No problem, XCALLY Motion offers smooth experiences across all channels. In the interface agents easily switch from one channel to another and keep the conversation going. With all customer information at hand.

  • This speeds up processes
  • improves performance
  • and guarantees the continuity of your service

End result? Happier customers and increased conversion.

Monitor metrics and KPI's

Actionable insights and reports

All customer interactions are stored in one place and can be filtered by tag, status, account, date, agent. Allowing supervisors to easily keep track of all activities in real time and act dynamically on queues and workflows.

  • Access predefined reports by channel and functionality
  • build custom reports and analyze results with utmost ease.
  • create customized dashboards, monitor metrics and KPIs in real time to help you achieve goals
xcally motion omnichannel insight reports
xcally motion always fits easy integration

CRM and ticketing

Effortless integrations

XCALLY Motion has native integrations with CRM and ticketing tools such as Salesforce, Zoho CRM, SugarCRM, Zendesk, Microsoft Dynamics 365, and many more. This way, all information is easily available, and customers can receive optimal service. Does integrating telephony, omnichannel software, and CRM sound like a headache? Not with our help. We’ll guide you through it so you can reap the benefits in no time.

increase customer satisfaction

Automate with bots

Want to automate conversations and increase customer satisfaction? XCALLY Motion offers integrations with bots like Amazon Lex and Google Dialogflow. With the use of AI, you can generate bots that satisfy customer requests by interpreting their intentions. Taking the weight of your agents so they can focus on more complex and urgent questions.

xcally motion automate with bots ai
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What’s more

IVR designer

Create IVR flows on your own with the easy-to-use visual builder and drag & drop function.

Triggers & automations

Automate repetitive tasks and processes based on predefined actions and timelines.

Scripting tool

Compose scripts to support agents with a series of questions and responses, based on the flow of the conversation with customer.

Speech technology

Use Automatic Speech Recognition and Amazon AWS tools to create transcripts of calls and to get customer sentiment analyses.

API Open Channel

Add all communication channels you want to use with your customers with the Open Channel interface.

Automatic dialer

Choose the dialer method (predictive, progressive, power, preview) and automate outbound campaigns.

FrontRunner 2020 and 2021

Award-winning omnichannel platform

XCALLY Motion is the FrontRunner for Call Center solutions according to research powered by Gartner Methodology (May 2020). It received the highest ranking for both customer satisfaction and usability. It’s currently installed in over 60 countries, used by more than 10k+ agents worldwide, and has a network of 100+ partners which Sound of Data is proud to be a part of.

Are you ready to simplify omnichannel communication with XCALLY Motion?

xcally motion award winning omnichannel contact center platform

Has your current contact center platform reached its limits, or is it time to switch to omnichannel customer service? Schedule a free demo of our omnichannel contact center platform XCALLY Motion and find out whether it’s the right fit for your brand.