Our work

Work from anywhere: the future of customer service

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Migrating your contact center to the cloud; what to keep an eye on?

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Improve your NPS with this 4-step customer first approach

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Sound of Data x Talkdesk

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Customer story – international fashion retailer

Customer stories

Customer story- Alfen

Customer stories

Talkdesk

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Take your customer contact to the next level with CPaaS

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Improve your customer contact with conversational AI

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Customer story Janshen-Hahnraths Group

Customer stories

Reduce toll free traffic costs in this easy way

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Sound of Data at Customer Contact Week Europe

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Customer Story – Eventim

Customer stories

Is your company already using MS Teams for phone calls?

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The next step in customer contact digitization

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Telephony, email, WhatsApp and more, simply from one tool

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The Omnichannel customer service platform guide

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What to keep an eye on when choosing an omnichannel platform?

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7 benefits of an omnichannel customer service platform

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Improve the international accessibility of your customer service

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What are SIP trunks and why do you need them?

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How do you ensure optimal customer service accessibility?

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Customer Story – vanHaren

Blog, Customer stories

How to keep the conversation going in all channels

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How can your business benefit from Bring Your Own Carrier (BYOC)?

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Checklist international customer service accessibility

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Guide to international customer service telephone numbers

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3CX

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Customer service trends and developments at Marketplaces

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How to shorten customer service wait times with text messaging

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Make sure you’re ready for seasonal call spikes

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Talk product paper

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Cruise Control product paper

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SIP Trunks product paper

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Xcally Motion

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Live Video Chat

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Keep the human touch in your customer care

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Customer service projects back on track

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Customer Story – PTI

Customer stories

Sound of Data expands sales team with Menno Leenart

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The future of customer service telephony

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Save time and money with chatbots, future or reality?

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Serge van Driel joins Sound of Data

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8 benefits of video chat for customer service

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Sound of Data welcomes Yeet! as a new customer

Blog, Customer stories

Compliance as a service

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From question to interaction with omnichannel customer service

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How important are service numbers for cross-border success?

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INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

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Sound of Data gives brands a voice and customers a listening ear

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5 reasons why telephony is an important customer contact channel

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The story of Kaspersky – How customer service contributes to online conversion

Events

Does extreme weather mean contact center meltdown?

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How to save costs without changing your telephone accessibility

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Dutch Postcode Lottery

Customer stories

Sound of Data spreekt op de Dutch E-commerce Week

Events

Talk – Summer product update

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The future of customer service voice calls

Blog, Customer stories

Webinar: How to handle Black Friday call spikes like a boss

Events

Sunweb Group

Customer stories

5 fears that hold back customer service improvement

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Sound of Data focuses on growth with new CEO Jos van Loo

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Webinar: More calls with less agents

Events

Webinar: The 7 benefits of one Call Routing Portal

Events

Webinar Click-to-Call with Talk

Events

Missed our webinar with CX Network?

Events

Webinar February 18 – Click-to-call

Events

Sharing knowledge at AWS QuickSight event

Events

Ticketmaster

Customer stories

Sound of Data speaking at Customer Service Week

Events

Your call is important to us

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The easiest way to decrease customer service calls

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How to keep your support numbers platform independent

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Use the right tools to exceed customer expectations

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How to choose the right type of service number

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Five advantages of follow the sun-routing

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Improving the performance of external call centers

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Is 24-7 customer support necessary for your company?

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Why use premium numbers for customer support

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All you need to know about UIFN numbers

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Is toll-free the ideal customer service number?

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Pros and cons of non-geographic service numbers

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Why choose a geographic number for customer service?

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Is localization critical for cross-border online success?

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6 advantages of a boutique like service provider

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Just a phone number, big impact!

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How we protect our customers’ data

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Time to move up?

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Get in the driver’s seat to manage your inbound traffic

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Can I talk to somebody, please?

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Entering a new country? Get your service numbers early!

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The unique value of telephone customer care

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Teaming up with Orange

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Improving international accessibility for Mosa

Customer stories

Acquisition of Audiotex

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