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Our work

Exploring ideas, customer stories and sharing our knowledge.

Discovering, learning and enjoying together: Sound of Data’s customer event

Working at Sound of Data: between goat trails and highways

The data is already in your customer conversations, but are you really listening?

Customer story Talpa Network

Customer stories

How you keep shining when the lights go out

Behind the scenes of donation shows

Why calling and SMS still work in TV shows

International calling: How do you approach it?

The customer service of the future: Proactive and driven by satisfied employees

The role of technology and culture in customer service

Wesley explains: Calling with the 3CX Web Client

Which data do you feed your AI? Quality determines the outcome

How do you build trust between voicebots and their users?

Reuse your chatbot for your voicebot

Request numbers easily via our customer portal now!

Forget frustrating chatbots

Technology takes the stage

What impact will the AI Act have on customer service?

Communication Platform as a Service

Compliance in telco

Implementation proces

Conversational AI

Combining multiple omnichannel platforms

Omnichannel platforms for your customer service

New customer service phone numbers for international expansion

A more personalized customer service through technology

The power of SIP trunks in telecom

How click-to-call tool Talk! supports De Kindertelefoon

Free Download Everything you need to know about customer service in the digital world

Everything you need to know about customer service in the digital world

White paper sports & fashion branch- optimizing customer service

Customer story- iChoosr

Customer stories

Transform your waiting line into a splendid line

The pros and cons of using AI in customer service

Trends, developments and challenges in marketplace customer services

Sound of Data will be speaking at “What’s Next in Retail Tech.”

Customer Contact Week Europe (CCW) and we are there!

Freshworks Refreshed ’23

Freshworks

Sound of Data and Freshworks create synergy through partnership

Build loyalty through proactive customer experience

Customer story – Easy Nuts

Customer stories

Customer service data is the key to personalized marketing

Talk boosts (inbound) telemarketing

Customer stories

Successful inspiration session

Conversational AI- must-have or a nice-to-have?

Work from anywhere: the future of customer service

Migrating your contact center to the cloud; what to keep an eye on?

Improve your NPS with this 4-step customer first approach

Sound of Data x Talkdesk

Customer story – international fashion retailer

Customer stories

Customer story- Alfen

Customer stories

Talkdesk

Take your customer contact to the next level with CPaaS

Improve your customer contact with conversational AI

Janshen-Hahnraths Group

Customer story Janshen-Hahnraths Group

Customer stories

Reduce toll free traffic costs in this easy way

Reduce toll free traffic costs in this easy way

CCW 2022

Sound of Data at Customer Contact Week Europe

Eventim

Customer Story – Eventim

Customer stories

Bellen via MS Teams

Is your company already using MS Teams for phone calls?

speech-to-text text-to-speech

The next step in customer contact digitization

Telephony, email, WhatsApp and more, simply from one tool

Telephony, email, WhatsApp and more, simply from one tool

The omnichannel customer service platform guide

What to keep an eye on when choosing an omnichannel platform?

What to keep an eye on when choosing an omnichannel platform?

7 benefits of an omnichannel customer service platform

7 benefits of an omnichannel customer service platform

Improve the international accessibility of your customer service

Improve the international accessibility of your customer service

sip trunks what are they

What are SIP trunks and why do you need them?

How to ensure optimal customer service accessibility

How do you ensure optimal customer service accessibility?

vanHaren Click to call with Talk

Customer Story – vanHaren

Blog, Customer stories

Serge van Driel and Emile Stappaerts from Sound of Data

How to keep the conversation going in all channels

How can your business benefit from bring your own carrier - byoc s

How can your business benefit from Bring Your Own Carrier (BYOC)?

Take the international accessibility of your customer service to the next level

Checklist international customer service accessibility

Your guide to customer service telephone numbers

Guide to international customer service telephone numbers

3CX

Customer service trends and developments at marketplaces

Customer service trends and developments at Marketplaces

How to shorten customer service wait times with text messaging

make sure you're ready for seasonal call overloads h

Make sure you’re ready for seasonal call spikes

Talk Product Paper

Talk product paper

Cruise Control Product Paper

Cruise Control product paper

SIP Trunks Product Paper

SIP Trunks product paper

Xcally Motion

Live Video Chat

Live Video Chat

The comfort of a human voice

Keep the human touch in your customer care

customer service projects back on track

Customer service projects back on track

PTI planning suite

Customer Story – PTI

Customer stories

Menno Leenart Sound of Data

Sound of Data expands sales team with Menno Leenart

The future of customer service telephony

The future of customer service telephony

chatbot save money future or reality

Save time and money with chatbots, future or reality?

Serge van Driel Carlos Schipper Sound of Data s

Serge van Driel joins Sound of Data

8 benefits of video chat for customer service

8 benefits of video chat for customer service

Sound of Data welcomes Yeet

Sound of Data welcomes Yeet! as a new customer

Blog, Customer stories

Compliance as a service

Compliance as a service

Omnichannel Contact Center Platform

From question to interaction with omnichannel customer service

service number and cross-border success

How important are service numbers for cross-border success?

xcally motion omnichannel contact center platform s

INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

Jos van Loo and Thomas Hazelaar from Sound of Data

Sound of Data gives brands a voice and customers a listening ear

5 reasons why telephone is an important customer contact channel s

5 reasons why telephony is an important customer contact channel

Tim de Groot Gerard Nijboer webinar How customer service contributes to online conversion

The story of Kaspersky – How customer service contributes to online conversion

contact center meltdown

Does extreme weather mean contact center meltdown?

how to save costs without changing telephone accessibility

How to save costs without changing your telephone accessibility

dutch postcode lottery

Dutch Postcode Lottery

Customer stories

Dutch e-commerce week 2020

Sound of Data spreekt op de Dutch E-commerce Week

Talk – Summer product update

Tim Kaspersky Gerard Sound of Data Customer First Zuiver Media

The future of customer service voice calls

Blog, Customer stories

Webinar How to manage black friday call spikes announcement vert

Webinar: How to handle Black Friday call spikes like a boss

Sunweb holidays

Sunweb Group

Customer stories

customer service improvement h

5 fears that hold back customer service improvement

Sound of Data Management Team June 2020

Sound of Data focuses on growth with new CEO Jos van Loo

Advanced call distribution

Webinar: More calls with less agents

The 7 benefits of one call routing platform

Webinar: The 7 benefits of one Call Routing Portal

Webinar click-to-call with Talk May 2020

Webinar Click-to-Call with Talk

Webinar CX Network about to start

Missed our webinar with CX Network?

CX Network webinar Talk

Webinar February 18 – Click-to-call

Sound of Data Gerard Nijboer AWS Quicksight presentation 2

Sharing knowledge at AWS QuickSight event

Ticketmaster

Ticketmaster

Customer stories

Sound of Data CCW 2019

Sound of Data speaking at Customer Service Week

inbound call flow

Your call is important to us

decrease customer service calls v

The easiest way to decrease customer service calls

Keep your support numbers platform independent v

How to keep your support numbers platform independent

exceed customer expectations

Use the right tools to exceed customer expectations

How to choose the right service number v

How to choose the right type of service number?

follow the sun routing

Five advantages of follow the sun-routing

Cruise Control improving call center performance

Improving the performance of external call centers

24-7-customer-support

Is 24-7 customer support necessary for your company?

premium numbers customer service v

Why use premium numbers for customer support

UIFN numbers v

All you need to know about UIFN numbers

Is toll-free the ideal customer service number

Is toll-free the ideal customer service number?

non-geographic numbers v

Pros and cons of non-geographic service numbers

Why choose a geographic number for customer service v

Why choose a geographic number for customer service?

Is localization critical for cross-border success v

Is localization critical for cross-border online success?

Six advantages of a boutique like service provider v

6 advantages of a boutique like service provider

Just a phone number

Just a phone number, big impact!

how we protect our customers data v

How we protect our customers’ data

are you ready to move up webrtc

Time to move up?

Manage your inbound traffic v

Get in the driver’s seat to manage your inbound traffic

AI in customer care

Can I talk to somebody, please?

Get your inbound numbers early v

Entering a new country? Get your service numbers early!

unique value of telephone customer care v

The unique value of telephone customer care

Sound of Data teaming up with Orange v

Teaming up with Orange

Mosa-en-Sound-of-Data

Improving international accessibility for Mosa

Customer stories

Sound of Data acquires Audiotex h

Acquisition of Audiotex