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Our work

Exploring ideas, customer stories and sharing our knowledge.

Save time and money with chatbots, future or reality?

Blog

Serge van Driel joins Sound of Data

Blog

8 benefits of video chat for customer service

Blog

Sound of Data welcomes Yeet! as a new customer

Customer stories

Compliance as a service

Blog

From question to interaction with omnichannel customer service

Blog

How important are service numbers for cross-border success?

Blog

Toppy winnaar Sound of Data Ecommerce50

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INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

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5 reasons why telephony is an important customer contact channel

Blog

The story of Kaspersky – How customer service contributes to online conversion

Events

Verlenging contract met RTL Nederland

Blog, Customer stories

Click, Call & Collect: makkelijk en snel

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Does extreme weather mean contact center meltdown?

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How to save costs without changing your telephone accessibility

Blog

Dutch Postcode Lottery

Customer stories

Make sure you’re ready for seasonal call spikes

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Sound of Data spreekt op de Dutch E-commerce Week

Events

Talk – Summer product update

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The future of customer service voice calls

Blog, Customer stories

Webinar: How to handle Black Friday call spikes like a boss

Events

Sunweb Group

Customer stories

5 fears that hold back customer service improvement

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Sound of Data focuses on growth with new CEO Jos van Loo

Blog

Webinar: More calls with less agents

Events

Webinar: The 7 benefits of one Call Routing Portal

Events

Webinar Click-to-Call with Talk

Events

Missed our webinar with CX Network?

Events

Webinar February 18 – Click-to-call

Events

Sharing knowledge at AWS QuickSight event

Events

Ticketmaster

Customer stories

Sound of Data speaking at Customer Service Week

Events

Your call is important to us

Blog

The easiest way to decrease customer service calls

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How to keep your support numbers platform independent

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Use the right tools to exceed customer expectations

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How to choose the right type of service number

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Five advantages of follow the sun-routing

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Improving the performance of external call centers

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Is 24-7 customer support necessary for your company?

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Why use premium numbers for customer support

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All you need to know about UIFN numbers

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Is toll-free the ideal customer service number?

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Pros and cons of non-geographic service numbers

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Why choose a geographic number for customer service?

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Is localization critical for cross-border online success?

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6 advantages of a boutique like service provider

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Just a phone number, big impact!

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Keep the human touch in your customer care

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How we protect our customers’ data

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Time to move up?

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Get in the driver’s seat to manage your inbound traffic

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Can I talk to somebody, please?

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Entering a new country? Get your service numbers early!

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The unique value of telephone customer care

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Teaming up with Orange

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Improving international accessibility for Mosa

Customer stories

Acquisition of Audiotex

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