Providing customer service by following the sun, allows you to service customers in a continuous support model for 24 hours. Ideally, you have international teams in different locations and time zones that combined cover all 24 hours of the day. Incoming calls are routed to the active contact centers. This can be based on a time-of-day routing combined with for example a weighted, language-based or skill-based distribution of calls. With the right tools at hand (such as Gearbox), you can manage these routings yourself and adapt on the fly if necessary.