Toll free numbers are popular
Many customer services use toll free numbers. These numbers can be called free of charge, which makes them very customer-friendly. Quite often, these numbers are also visually appealing and therefore easy to remember. But in many countries toll free numbers are more expensive than other types of customer service numbers, because telecom operators charge a mobile surcharge. And because more and more customers call with their mobile, the costs increase considerably at high volumes.
Customer-friendly and reliable
Changing your customer service number to another type is usually a lot of hassle. Also because these numbers are often communicated on all kinds of different media. A toll free number also creates a feeling of reliability and customer-friendliness. And you don’t want to change that.
Calling over the internet
That’s why we developed Talk. With Talk you can maintain telephone accessibility via toll free numbers and still save costs. It’s a click-to-call application that enables people to call via the internet instead of the telephone network. Talk uses WebRTC and works on any device with a microphone, internet and a modern browser. Such as mobile phones, desktops and laptops.
Technology of the future
WebRTC is also used in applications such as WhatsApp, Google Meet and Facebook Messenger and is one of the most prominent technologies for connecting people. That’s why we use this technology for Talk. Because despite continuous digitization, human contact remains desirable. It is more personal and, especially for urgent and complex questions, more efficient than purely digital channels.