Serge is no stranger to Sound of Data as he was our contact person at Sonos during his time there. “I’ve always felt welcome at Sound of Data so the decision to join the team wasn’t a difficult one”, says Serge.
Having worked in contact centers of companies like Sonos and Sonova, Serge is well aware of the daily challenges of large international contact centers: “I’m excited to use these years of knowledge and experience to help contact centers get a better grip on their accessibility and performance and to decrease costs where possible. I know all about contact center operations and infrastructure on the client side. This makes it easy to understand what contact centers are dealing with and to determine possible improvements.”
As Technical Consultant, Serge will be involved in both consultancy and implementation projects of telephony and accessibility challenges and tools like Talk, Cruise Control and omnichannel contact center platforms like Xcally and 3CX.