- Is your customer service currently managing interactions in multiple tools without proper integrations
- Do your agents have to gather customer information from different systems
- And do you want to speed up processes, improve performance and guarantee the continuity of your service
From multichannel to omnichannel customer service
Seamless omnichannel customer service interactions in the cloud, from any location. Integrate with CRM, tickets and/or helpdesk software to further accomodate growth.
It's time to level up to an omnichannel contact center platform
This will enable you to
- Provide omnichannel interaction with voice, chat, mail & social channels
- Manage all interactions from various channels in one desk-top, browser-based interface
- Get a better overview and more insight through integrated reporting and dashboards
- Improve various customer service kpi’s, save time and reduce costs
What do you need?
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Omnichannel platform
Has your current contact center platform reached its limits, or is it time to switch to omnichannel customer service? Let’s find out which one is appropriate for your needs.
Many omnichannel platforms can be integrated with CRM and ticketing tools like Salesforce, Zoho CRM, SugarCRM, Zendesk, Microsoft Dynamics 365, Hubspot.
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SIP Trunks
Already work with a cloud contact center solution like Genesys PureCloud or Freshdesk (formerly Freshcaller), but run into limitations like the availability of customer service numbers?
Check out BYOC (Bring Your Own Carrier). Connect a SIP trunk to your cloud solution, get rid of those limitations and save costs.
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Platform selection advice
Not sure which communication platform is the best fit? Let’s join forces.
Together we’ll assess your current infrastructure and business needs so we can make sure you pick the platform that’s future proof.
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Global service numbers
Is your customer service available in various countries? Then it is very likely your numbers are active with different suppliers and you’re paying too much as a result.
Let us manage all your international service numbers so you get better rates, a better overview of and insight into your numbers and call data as well as one point of contact for all your questions and changes.
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Inbound & outbound call routing
Incoming calls must be delivered to the right place. Also, if you’re globally active and work with multiple contact centers. This should also go well after a change, during a peak or a migration.
Of course your agents can also make outbound calls to other departments as well as your shops or other locations for example. This helps them properly serve your customers.
