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Work from anywhere: the future of customer service

Migrating your contact center to the cloud; what to keep an eye on?

Improve your NPS with this 4-step customer first approach

Sound of Data x Talkdesk

Take your customer contact to the next level with CPaaS

Improve your customer contact with conversational AI

Reduce toll free traffic costs in this easy way

Sound of Data at Customer Contact Week Europe

Is your company already using MS Teams for phone calls?

The next step in customer contact digitization

Telephony, email, WhatsApp and more, simply from one tool

What to keep an eye on when choosing an omnichannel platform?

7 benefits of an omnichannel customer service platform

Improve the international accessibility of your customer service

What are SIP trunks and why do you need them?

How do you ensure optimal customer service accessibility?

Customer Story – vanHaren

Blog, Customer stories

How to keep the conversation going in all channels

How can your business benefit from Bring Your Own Carrier (BYOC)?

How to shorten customer service wait times with text messaging

Make sure you’re ready for seasonal call spikes

Keep the human touch in your customer care

Customer service projects back on track

Sound of Data expands sales team with Menno Leenart

The future of customer service telephony

Save time and money with chatbots, future or reality?

Serge van Driel joins Sound of Data

8 benefits of video chat for customer service

Sound of Data welcomes Yeet! as a new customer

Blog, Customer stories

Compliance as a service

From question to interaction with omnichannel customer service

How important are service numbers for cross-border success?

INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

Sound of Data gives brands a voice and customers a listening ear

5 reasons why telephony is an important customer contact channel

Does extreme weather mean contact center meltdown?

How to save costs without changing your telephone accessibility

Talk – Summer product update

The future of customer service voice calls

Blog, Customer stories

5 fears that hold back customer service improvement

Sound of Data focuses on growth with new CEO Jos van Loo

Your call is important to us

The easiest way to decrease customer service calls

How to keep your support numbers platform independent

Use the right tools to exceed customer expectations

How to choose the right type of service number

Five advantages of follow the sun-routing

Improving the performance of external call centers

Is 24-7 customer support necessary for your company?

Why use premium numbers for customer support

All you need to know about UIFN numbers

Is toll-free the ideal customer service number?

Pros and cons of non-geographic service numbers

Why choose a geographic number for customer service?

Is localization critical for cross-border online success?

6 advantages of a boutique like service provider

Just a phone number, big impact!

How we protect our customers’ data

Time to move up?

Get in the driver’s seat to manage your inbound traffic

Can I talk to somebody, please?

Entering a new country? Get your service numbers early!

The unique value of telephone customer care

Teaming up with Orange

Acquisition of Audiotex