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Implementation proces

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Everything you need to know about customer service in the digital world

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Transform your waiting line into a splendid line

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The pros and cons of using AI in customer service

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Trends, developments and challenges in marketplace customer services

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Sound of Data and Freshworks create synergy through partnership

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Build loyalty through proactive customer experience

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Customer service data is the key to personalized marketing

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Successful inspiration session

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Work from anywhere: the future of customer service

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Migrating your contact center to the cloud; what to keep an eye on?

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Improve your NPS with this 4-step customer first approach

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Sound of Data x Talkdesk

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Take your customer contact to the next level with CPaaS

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Improve your customer contact with conversational AI

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Reduce toll free traffic costs in this easy way

Reduce toll free traffic costs in this easy way

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CCW 2022

Sound of Data at Customer Contact Week Europe

Blog, Events
Bellen via MS Teams

Is your company already using MS Teams for phone calls?

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speech-to-text text-to-speech

The next step in customer contact digitization

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Telephony, email, WhatsApp and more, simply from one tool

Telephony, email, WhatsApp and more, simply from one tool

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What to keep an eye on when choosing an omnichannel platform?

What to keep an eye on when choosing an omnichannel platform?

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7 benefits of an omnichannel customer service platform

7 benefits of an omnichannel customer service platform

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Improve the international accessibility of your customer service

Improve the international accessibility of your customer service

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sip trunks what are they

What are SIP trunks and why do you need them?

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How to ensure optimal customer service accessibility

How do you ensure optimal customer service accessibility?

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vanHaren Click to call with Talk

Customer Story – vanHaren

Blog, Customer stories
Serge van Driel and Emile Stappaerts from Sound of Data

How to keep the conversation going in all channels

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How can your business benefit from bring your own carrier - byoc s

How can your business benefit from Bring Your Own Carrier (BYOC)?

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How to shorten customer service wait times with text messaging

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make sure you're ready for seasonal call overloads h

Make sure you’re ready for seasonal call spikes

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The comfort of a human voice

Keep the human touch in your customer care

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customer service projects back on track

Customer service projects back on track

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Menno Leenart Sound of Data

Sound of Data expands sales team with Menno Leenart

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The future of customer service telephony

The future of customer service telephony

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chatbot save money future or reality

Save time and money with chatbots, future or reality?

Blog
Serge van Driel Carlos Schipper Sound of Data s

Serge van Driel joins Sound of Data

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8 benefits of video chat for customer service

8 benefits of video chat for customer service

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Sound of Data welcomes Yeet

Sound of Data welcomes Yeet! as a new customer

Blog, Customer stories
Compliance as a service

Compliance as a service

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Omnichannel Contact Center Platform

From question to interaction with omnichannel customer service

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service number and cross-border success

How important are service numbers for cross-border success?

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xcally motion omnichannel contact center platform s

INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

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Jos van Loo and Thomas Hazelaar from Sound of Data

Sound of Data gives brands a voice and customers a listening ear

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5 reasons why telephone is an important customer contact channel s

5 reasons why telephony is an important customer contact channel

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contact center meltdown

Does extreme weather mean contact center meltdown?

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how to save costs without changing telephone accessibility

How to save costs without changing your telephone accessibility

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Talk – Summer product update

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Tim Kaspersky Gerard Sound of Data Customer First Zuiver Media

The future of customer service voice calls

Blog, Customer stories
customer service improvement h

5 fears that hold back customer service improvement

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Sound of Data Management Team June 2020

Sound of Data focuses on growth with new CEO Jos van Loo

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inbound call flow

Your call is important to us

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decrease customer service calls v

The easiest way to decrease customer service calls

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Keep your support numbers platform independent v

How to keep your support numbers platform independent

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exceed customer expectations

Use the right tools to exceed customer expectations

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How to choose the right service number v

How to choose the right type of service number?

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follow the sun routing

Five advantages of follow the sun-routing

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Cruise Control improving call center performance

Improving the performance of external call centers

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24-7-customer-support

Is 24-7 customer support necessary for your company?

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premium numbers customer service v

Why use premium numbers for customer support

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UIFN numbers v

All you need to know about UIFN numbers

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Is toll-free the ideal customer service number

Is toll-free the ideal customer service number?

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non-geographic numbers v

Pros and cons of non-geographic service numbers

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Why choose a geographic number for customer service v

Why choose a geographic number for customer service?

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Is localization critical for cross-border success v

Is localization critical for cross-border online success?

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Six advantages of a boutique like service provider v

6 advantages of a boutique like service provider

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Just a phone number

Just a phone number, big impact!

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how we protect our customers data v

How we protect our customers’ data

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are you ready to move up webrtc

Time to move up?

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Manage your inbound traffic v

Get in the driver’s seat to manage your inbound traffic

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AI in customer care

Can I talk to somebody, please?

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Get your inbound numbers early v

Entering a new country? Get your service numbers early!

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unique value of telephone customer care v

The unique value of telephone customer care

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Sound of Data teaming up with Orange v

Teaming up with Orange

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Sound of Data acquires Audiotex h

Acquisition of Audiotex

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