Bringing a new customer contact center to life means getting a lot of things in place. If you’re setting up a new physical location, that includes everything from the site itself to the telephony hardware, software, staffing and more. Among all this, securing your customer service numbers may seem trivial but it actually involves more knowledge, expertise, work and time than you may expect.
Even if you’re just adding new territory capability to an existing contact center, you need to work on acquiring your numbers well before you plan to use them. If you don’t, there is a high risk your company’s new country launch will need to be put on hold.