We understand your dilemma and we’ve got your back, without costing extra money. For those times demand for your service is too high, we have a back-up solution. This Overload Solution will automatically be thrown into gear when the system recognizes call volume is exceeding your answering rate. It includes intelligent (re)routing functionalities, call-back features, together with messaging options to pro-actively inform your customer when waiting time is zero. And if you have several contact centers active at the same time, maybe all you need is an API that makes a real-time automated weighted distribution of incoming calls across sites based on call center capacity without human interaction.
Seasonal spikes can be stressful for customer services. At the same time, they make up for a large part of your annual sales so you can’t afford to lose out on them. If you handle those calls well and beyond your customers’ expectations, they offer a perfect opportunity to turn customers into fans.
To turn an overwhelming inflow into success you will need to be prepared. Our Peak Time Solution will help you do just that, so you can seize the opportunity. After all: ‘’Success occurs when Opportunity meets Preparation.’’ Can we help you manage those calls so you can turn them into a success?
Editors note: this post was previously published on May 18, 2018, and has been completely updated for comprehensiveness and accuracy.