Cruise Control is an API that seamlessly integrates with your outsourced contact center statistics. It enables both in-house and outsourced contact centers to continuously, and automatically provide specific KPI’s to our online portal Gearbox. Based on these KPI’s, Gearbox makes a real-time automated weighted distribution of incoming calls across sites based on call center capacity without human interaction. This way your incoming calls are dynamically distributed in the most effective way and the best performing contact center gets the most calls.
Cruise Control