Freshworks and Freshdesk
Freshworks is a leading provider of modern SaaS solutions that solve multiple, complex business problems for companies of all sizes. Companies from over 120 countries around the world use Freshworks products, including Freshdesk; an omnichannel suite, providing a complete customer service solution.
Boost for ticketing
Freshdesk is known, among other things, for its clear ticketing tool. With this, customer service prioritizes, categorizes and assigns their tickets to the right customer service agent and uses the know-how of their entire company to impress their customers. By using Freshdesk, customer service agents are more productive and customer questions are answered faster.
Easy to integrate
This ticketing tool can be used separately, but Sound of Data can also integrate it with other omnichannel platforms. This way, customer service providers can leverage the various benefits of Freshdesk and boost their ticketing without having to switch platforms.
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