Working with remote teams
Working from anywhere was already increasing before the pandemic. Cloud companies, especially, already worked with remote teams. Even across different time zones. They don’t need office space and simply meet online. During the lockdowns, many companies were forced to implement that same strategy. People set up their offices at home and business continued as usual.
Benefits for employees
Employees quickly discovered that working from home came with several benefits. It enabled them to be more flexible with their work hours, spend more time with their family (even though this was less evident during the pandemic when families were forced to be at home together) and spend less time commuting. And companies discovered it wasn’t half as bad as expected.
Benefits for companies
After the pandemic, many companies adopted a more hybrid strategy with employees combining working from home and from the office depending on their role and type of work. Other companies have embraced the work from home strategy, at least for some departments. Customer service is one of those departments that don’t necessarily need to work from the office because of the benefits it provides, like: