You probably know there are calls waiting to be answered. But you can’t see the full picture of what’s going on behind the scenes. You don’t know how many customers are angrily hanging up because they’re fed up with waiting. Or how many don’t even get that far because all they hear is a busy tone. In both cases, only to try again later and add to the pressure from the baying crowd. Getting more and more frustrated, and losing confidence in the company or brand you represent, with each long wait and each failed attempt.
How can you solve this? At Sound of Data, we provide a complete cloud-based package of easy-to-implement solutions that spread the workload, ease the pressure and give your customers a far more satisfactory experience.
We provide ample stress-reducing, reputation-saving benefits as standard to everybody who uses our intelligent call routing services. Our overload solutions automatically kick in whenever the need arises. So whenever the next disruptive weather or other unexpected event happens, our customers can rest assured that we’ve got their backs.
At Sound of Data, we aim to create happier businesses, happier staff, and happier customers by making contact center meltdown a thing of the past. No matter what system you’re using or where you are in the world, we provide the capacity and technology to ease the overload. At any time. Without changes in ways of working, investment in equipment, or increase in telephony budget. In fact, many of our customers find their expenditure goes down!
If extreme weather, strikes, malfunctions, natural phenomena, or man-made emergencies cause overload misery in your contact center, talk to us about how we can prevent that from ever happening again. And take pride in your ability to assist anxious customers, instead of feeling their frustration.
Editors note: this post was previously published on February 18, 2018, and has been completely updated for comprehensiveness and accuracy.