Is your customer service still using different tools to manage all interactions across various channels? There’s no need for that. With an omnichannel customer service platform, you manage all channels and interactions online in one place, providing effective and efficient support. And such a platform can easily be integrated with your CRM and ticketing software.
Handling
In both customer service and office telephony, you have contact with customers and other relations through various channels, continuously and at a rapid pace. You want to handle these different streams intelligently and effectively. With the right tools, you gain more overview and insight, increasing effectiveness and quality.
Office telephony
Could your office telephony use an upgrade? Do you want to be more reachable both internally and externally, forward calls more easily, and save costs? With the right solutions, you gain more control over your office telephony.
BYOC
Reduce your calling costs, improve control over your call traffic (inbound and outbound), increase your global coverage, and ensure excellent quality with Bring Your Own Carrier (BYOC).
Media interactive
Use telephony and SMS on live TV for voting and “enter to win” promotions. Our stable interactive platform easily processes millions of interactions during live broadcasts, ensuring reliable results.
Charitable causes
During donation drives on radio and TV, you want to be optimally reachable as a charity and ensure no phone call or SMS is missed, because that could mean lost funds. With our platform, you’re guaranteed to be reachable, and we’ll capture anything you can’t respond to immediately.