The more incoming calls you receive, the more intelligent your call routing needs to be. Our technology enables you to set up any type of routing to your worldwide contact centers. It provides a back-up plan when spikes occur. And makes a real-time automated weighted distribution of calls across outsourced sites.
If you’re handling large volumes of incoming calls, automatic call distribution (ACD) is a must. And the more important customer experience and efficiency are to you, the more advanced that call distribution needs to be.
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Any customer service center can get caught out when too many callers are trying to get through at once. Our overload solutions help you prepare for such events so you can handle those (un)expected call spikes in a smart way.
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Cruise Control enables you to distribute your incoming customer service calls among outsourced contact centers in such a way that the best performing site gets the most calls. And gives you 24/7 real-time insight into these centers’ performance.
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