Telephone numbers

Geographic numbers are local telephone numbers that start with an area code linked to a geographic location, such as a city. Easy to use and to set-up, without limitations when it comes to accessibility and compliance. Geographic numbers are generally cheap to call as customers only pay local calling costs.

If you don’t want to pay for all calling costs (like you would with toll-free) and don’t want to come across as a local business, then this is your type of customer service number. This type of non-geographic number has the same calling costs as regular geographic numbers. But the number formats and the names used to indicate them vary per country. Some examples are business numbers and national numbers.

Toll-free numbers are also known as freephone numbers.  These are the only customer service numbers that are completely free to call for your customers from both fixed and mobile lines. In most countries, these numbers start with (0)800, making them very easy to recognize. These characteristics create a feeling of being trustworthy and professional. And since customers can call for free, tollfree numbers are always compliant with local legislation.

UIFN stands for Universal International Freephone Numbers. This means you can use the same customer service number for several countries. They are free to call and start with 00800, making them appear very similar to regular tollfree numbers.

Premium numbers are telephone numbers with a call rate per minute or per call. That makes these numbers extremely suitable for services with which you want to earn money. You can often choose the rate yourself, but there are usually regulations involved. This type of number is also available as a short number, which makes it very suitable for use in campaigns. After all, a shorter number is easier to remember or to write down than a long number.