There are plenty of options for customers to get in touch with your company. But is this the most suitable option? Don’t you want a solution that is completely digitized but also feels personal?
Conversational & CX
Customer service interactions generate a lot of data. Regardless of which channel they take place in. Our conversational & CX solutions give you more insight and help improve the efficiency of your interactions.
Analytics and dashboards
24/7 insight into your customer contact interactions’ data. That’s what our My Sound of Data Portal provides. Easy to use, wherever and whenever you want. With all the data you need to make your interactions as customer-friendly and efficient as possible.
Conversational IVR
These new IVRs are based on conversational AI. Conversational AI is used in techniques such as speech-to-text routing, chatbots (speech-to-text and text-to-speech) and authentication via speech instead of keystrokes.
Talk!
Turn customer service telephony into a modern online channel and integrate it into the online journey. Callers no longer have to leave your website to make a call which means you can track the entire journey.
Video chat with Vidaoo
Are you to take personal customer service to the next level? Get ready for video chat. This customer service channel is even more personal than telephony and positively influences many important customer service metrics.
Kind.ly chatbots
Do you want to help your customers faster and relieve the burden on your customer service employees? With Kind.ly’s chatbots you get a solution that is time-saving, efficient and customer-friendly.