The more products or services you sell, the more calls your (international) customer service receives. And as your reach increases, more routing is necessary to make sure calls are answered in the right place. Do you still see the big picture?
Use our knowledge and experience for a voice channel health check and find out:
- If your current customer service call routing set-up can be optimized
- If your back-up plan in case of call spikes and overloaded contact centers is up to date
- If your (international) customer service telephone numbers still comply with local rules and regulations