Turn customer service telephony into a modern online channel and integrate it into the online journey. Callers no longer have to leave your website to make a call which means you can track the entire journey.
Talk
Talk is the new click-to-call solution that integrates customer service calls in the online journey. Talk turns the traditional offline customer service voice channel into a modern online channel.
It helps determine the value of customer service and how it contributes to online conversion. And bridges the gap between customer service & E-commerce.
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The call becomes part of the online journey and extends the time website visitors spend on your site.
Automatically redirect callers to a page of your choice after a successful customer service call and increase the chance of a conversion.
Easily integrate a short survey into the journey. Ask callers to leave their feedback when the call ends.
The call is part of the online journey, so there's more data to analyze and more customer insights to gather.
When entering new countries, simply add a Talk button to the local website and you’re ready to receive calls.
Talk helps you reduce costs in countries where you currently pay a mobile caller surplus on freephone numbers.
Go to gettalk.com, choose your plan and sign up.
Set up your free instance, and custom alias.
Customize the Talk experience with your brand’s logo, wallpaper images, and colors.
When your Talk page is ready, add the custom link to a button on your website.
Your Talk button is ready for launch. Let those calls come in!
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Want to find out more about integrating customer service calls into the online journey and increase online engagement and conversion?
Go to gettalk.com and sign up or download the Talk Product Paper.
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