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What we think

Companies and consumers like to search and buy online. But when things get urgent or more complex, they want to speak to someone. Pick up the telephone for direct contact. Sound of Data is your customer service voice channel expert. We help corporate brands, media companies and charities integrate voice into their customer journey. So customers can be assisted immediately with one phone call. Fast, easy, and personal. Anywhere in the world.

Distinguish from competitors

Studies show that consumers prefer human contact over contact through other channels, such as email, app, chatbot, and live chat. 79% of consumers seek direct contact with customer service, by phone or through store visits. As products or services are increasingly interchangeable, brands can distinguish themselves by providing optimal telephone customer service from their competitors who don’t.

Voice is key to sustainable success

We believe voice should always be part of the customer service package. This can be done extensively, but also within the limits of the technical possibilities and limited budgets of a brand or organization. Our solutions are aimed at establishing contact by telephone. To create an optimal customer experience. After all, no one wants to be left hanging on the line endlessly or hear a busy tone. Excellent customer service is critical to your company’s customer satisfaction and reputation. Good customer service seduces and leads to more sales and loyal customers. Voice is the key to sustainable success.

Increasing cross-border activities

Companies and brands more and more think and grow beyond language and country borders. We arrange customer service connectivity for companies anywhere in the world. As a one-stop-shop for global inbound voice solutions for customer service. From obtaining foreign service numbers, smart routing of incoming telephone traffic, absorbing spikes to the possibility of managing telephone traffic via an online portal. We work with local carriers and providers of customer service platforms in different countries and connect all providers and platforms as an independent party.

In the cloud

Cloud platforms are increasingly used for company’s and brands’ important business processes, including communication platforms. We act as an independent integrator to ensure smooth implementation and continuous optimization. We know the full spectrum and offer smart custom solutions where the standard is not sufficient. This leads to more effective use of platforms, a better business case, and a better overview of the entire chain.

Continuous innovation

At Sound of Data, we continuously innovate to optimally serve brands and consumers. We integrate the human voice in the online customer journey with innovations such as Talk. With Talk, consumers easily call customer service via a button on the website, app, or newsletter of a brand or organization. They call directly via the internet. Fast, customer-friendly, and cheap, without the need for a telephone number or telephone network. Staying on top of such innovations is what keeps us going. Giving companies and brands a human voice. As the Customer Service Voice Channel Experts.