These new IVRs are based on conversational AI. Conversational AI is used in techniques such as speech-to-text routing, chatbots (speech-to-text and text-to-speech) and authentication via speech instead of keystrokes.
Conversational AI
Reduce your costs and increase the customer experience with smart conversational AI solutions like Vidaoo, Voice AI: Seamly app, Talk, and IVR. Use automation without losing the human touch.
Talk! Click-to- Call
Turn customer service telephony into a modern online channel and integrate it into the online journey. Callers no longer have to leave your website to make a call which means you can track the entire journey.
Voice AI: Seamly
There are plenty of options for customers to get in touch with your company. But is this the most suitable option? Don’t you want a solution that is completely digitized but also feels personal? In partnership with Seamly, we can intergrate conversational interface into your customer service.
Video chat with Vidaoo
Are you to take personal customer service to the next level? Get ready for video chat. This customer service channel is even more personal than telephony and positively influences many important customer service metrics.