In this podcast episode, Jos and Michel discuss how conversational AI is being used within customer services.

Customer services are collecting more and more data in their interactions with customers. They use this data to improve customer contact and elevate customer satisfaction. However, by including conversational AI in this process, even greater benefits can be achieved. Consider, for instance, the potential to minimize wait times, make the work of agents more varied, and eliminate the need for customers to repeat their stories after being transferred.

Discover these and more benefits of conversational AI in this podcast episode.

More information can be found here.

⚠️ This episode is created by using an AI translation tool (Rask). ⚠️