In this podcast episode, Jos and Michel discuss how to combine different omnichannel platforms and telephony solutions. In particular to enable calling between customer service and the office.

When you are a customer service agent, it can be more difficult to make internal calls than you might think. For example, because you work with a separate system within the customer service department. Online ticket shop Eventim found themselves in the same situation. That’s why Sound of Data suggested a combination of 3CX and Xcally.

Find out how the implementation went for Eventim and what the benefits are.

More information can be found here.

⚠️ This episode is created by using an AI translation tool (Rask). ⚠️