Call us now Nederlands

Combining multiple omnichannel platforms

How Eventim benefited from combining 3CX and Xcally

In this podcast episode, Jos and Michel discuss how to combine different omnichannel platforms and telephony solutions. In particular to enable calling between customer service and the office.

When you are a customer service agent, it can be more difficult to make internal calls than you might think. For example, because you work with a separate system within the customer service department. Online ticket shop Eventim found themselves in the same situation. That’s why Sound of Data suggested a combination of 3CX and Xcally.

Find out how the implementation went for Eventim and what the benefits are.

More information can be found here.

⚠️ This episode is created by using an AI translation tool (Rask). ⚠️ 

  • This field is for validation purposes and should be left unchanged.