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Conversational AI- must-have or a nice-to-have?

Conversational AI is increasingly being used in customer service. This is due to the growing need for contextual communication and conversational communication.

A lot of jargon in a row, so it’s time to make it a little more concrete: what is it, what can you do with it, what does it deliver? And for your customer service, is it a must-have or a nice-to-have?


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