Customers no longer have to look up a phone number when they have a question or problem. They simply call with the click of a button. It doesn’t get any easier. Providing click-to-call at the right point in the online customer journey maximizes the added value of 1-on-1 human interaction and increases conversion.
Events - February 14, 2020
How can you decrease the number of customer service calls and at the same time improve the quality of the calls? With click-to-call a.k.a. Talk! With this service, customers can call customer service directly from your website, app or newsletter. Not just with a phone but also on a tablet or laptop/desktop.
Added value
Omnichannel
Brands that provide the right contact channels at the right time are rewarded by their customers. They have higher customer retention rates than companies that don’t use an omnichannel strategy.
Webinar February 18
On Tuesday, February 18 at 11 am CET we’re co-hosting a webinar with CX Network. During this webinar you will discover how click-to-call can help you manage your call volumes while improving the quality. Seamlessly integrated into the online customer experience.
We’ll also share:
- Why telephony/voice is still the most appreciated customer service channel
- How WebRTC fits seamlessly in the online customer experience compared to traditional phone calls
- Ways to increase the conversion and engagement in the online customer journey
- The key to providing voice access for global customer service
- Tactics to maximize feedback from customers after phone calls
Discover the advantages of incorporating voice access with WebRTC in the online customer journey and register now!
The webinar is free. If you can’t attend live, sign up anyway and watch it on-demand later.