Having trouble managing all your omnichannel customer service interactions in one place? XCALLY Motion enables you to provide integrated support across all channels in a simple and effective way. In an award-winning, effective, and user-friendly platform.
Keep the conversation going
Xcally makes it easy for your agents to manage all interactions from various channels in one desk-top, browser-based interface. You can add as many channels as you need and smartly combine them. Phone, (social) messaging, MS Teams, live chat, bots, open channels. The list is endless. Agents can easily switch from one channel to another and keep the conversation going. With all customer information at hand.
The predefined reports by channel and functionality help supervisors to monitor agents performance. They can also build custom reports and dashboards, monitor metrics and KPIs in real time to help achieve goals.
Frontrunner call center solutions
Xcally Motion is the FrontRunner for Call Center solutions according to research powered by Gartner Methodology (2020 and 2021). It received the highest ranking for both customer satisfaction and usability. It’s currently installed in over 60 countries, used by more than 10k+ agents worldwide, and has a network of 100+ partners which Sound of Data is proud to be a part of.