One of the requirements for actively exploiting online gambling in the Netherlands is telephone accessibility. This meant that Janshen-Hahnraths Group needed a Dutch business number at short notice in September 2021, including routing to their contact center in Malta. It was important that the contact center could distinguish between Dutch-speaking and English-speaking callers.
The Janshen-Hahnraths Group contact center uses Freshdesk. A Freshcaller Trunk was set up to optimally process inbound calls and to make outbound calling easier. Both inbound and outbound calls are routed via the Sound of Data platform and terminated at the contact center in Malta. An IVR was set up to distinguish Dutch- and English-speaking callers and route them correctly.