With an extensively international customer base, it is important for Mosa to give the impression of having a local presence in each of their territories. Sound of Data is now achieving this by enabling calls routed to and from Mosa’s Maastricht contact center to have the relevant geographic numbers. This reduces the price customers pay to call Mosa, limiting it to their national or local rate. In parallel, outbound international calls from the contact center are also assigned with the geographic number of the country being called, thereby also strengthening that all-important local perception.
Sound of Data’s voice platform is linked to Mosa’s IP environment through a private Internet connection, including a failover via PSTN.