Some situations you can prepare for, like seasonal peaks and special events like Black Friday and Valentine’s Day. Others are harder, like unexpected negative publicity or the current Corona-crisis. The impact of this crisis is much bigger than most of us could have imagined. Let alone prepare for.
Industries such as travel, leisure, and retail are experiencing unprecedented peaks in incoming customer service calls because of canceled flights, holidays, events, and closed shops. Combined with the challenge of having more agents working from home or a higher percentage of sick leave.
How can you handle these peaks?
In this webinar you will learn about routing solutions that will help you:
- Make faster changes in the distribution of customer service calls between different contact centers
- Automate changes in the distribution of calls based on customizable KPI’s
- Manage the worldwide flow of customer service calls with the touch of a button
- Leave no call unanswered, even when your queues are fully loaded
You can no longer register for our webinars on routing solutions.
Would you still like to know more? Leave your details in the form and we will send you the link to the recording.
If you want more than that, we can also plan a 1-on-1 online session to share the information from the webinar but also answer any questions you have.