How can you manage an increase in incoming phone calls when you have less available customer service agents? Register for our free webinar and find out!
Some situations you can prepare for, like seasonal peaks and special events like Black Friday and Valentine’s Day. Others are harder, like unexpected negative publicity or a pandemic like COVID-19. The impact of such events can be much bigger than most of us can imagine. Let alone prepare for.
These past months industries such as travel, leisure, and retail have experienced unprecedented peaks in incoming customer service calls. Due to strict regulations, flights, holidays, and events were canceled, and shops temporarily closed. Combined with the challenge of having more agents working from home or a higher percentage of sick leave.
How can you handle these peaks?
In this webinar you will learn about routing solutions that will help you:
During the summer, we won’t be broadcasting any new live webinars. Instead, you’ll get the chance to catch up on the one(s) you missed. All our Spring sessions are available on-demand in July and August. Register below.
