Is your customer service still using different tools to manage all interactions across various channels? With an omnichannel platform, you manage all channels and interactions online in one central place, providing effective and efficient support. And such a platform can easily be integrated with your CRM and ticketing systems, making support faster, smoother, and more consistent.
Handling
In both customer service and office environments, you're having to constantly communicate with customers and business contacts. Demand to having to do this across multiple channels and at a rapid pace has grown tremendously over the last decade. To stay on top of it all, you need smart, efficient and effective tools. The right solutions give you better control, insight, and overview ultimately resulting into higher quality and effectiveness.
Office telephony
Could your office telephony use an upgrade? Improve internal and external reachability, forward calls with ease and decrease your telephony costs. With the right tools, you gain full control over your office communications and get better value in return at the same time!
Bring Your Own Carrier (BYOC)
Take control of your voice traffic, both incoming and outgoing, while reducing costs and expanding your international reach. BYOC gives you the flexibility to choose your own telecom provider, ensuring top call quality and global coverage.
Media interactive
Running live TV votes or “enter-to-win” campaigns? Use our robust platform for telephony and SMS interactions. It can handle millions of responses during live broadcast events. Its fast, tremendously reliable, and obviously very secure.
Charitable causes
During donation campaigns on Radio and TV, every missed call or SMS potentially means a missed donation. Our platform ensures you’re always reachable, even during peak times, and captures every interaction so no contribution is lost.