Incoming calls must be delivered to the right place. Also, if you’re active internationally. Save time and money by efficiently routing and distributing your inbound calls and combining them with smart overload solutions and/or SIP trunks. Tools like automatic dialers help optimize your outbound call operations.
If you’re handling large volumes of incoming calls, automatic call distribution (ACD) is a must. And the more important customer experience and efficiency are to you, the more advanced that call distribution needs to be.
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Any customer service center can get caught out when too many callers are trying to get through at once. Our overload solutions help you prepare for such events so you can handle those (un)expected call spikes in a smart way.
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Cruise Control enables you to distribute your incoming customer service calls among outsourced contact centers in such a way that the best performing site gets the most calls. And gives you 24/7 real-time insight into these centers’ performance.
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If your contact center handles outbound activities, you want these tasks to be executed as smoothly as possible. Using the latest technology helps you optimize your outbound operation and makes things easier for your agents and supervisors.
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Do you want to save costs on your monthly phone bills, set up more reliable connections, and be much more flexible when it comes to scaling up internationally? SIP trunks do just that and more.
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Use Microsoft Teams for more than just online meetings and chatting. This application is also suitable for internal and external telephony. This way you work more efficiently and your call costs decrease.
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