Why Sound of Data

Every point of contact is critical and has the basic potential to either make or break a relationship. Therefore, carefully consider the moment (via which channel, with what “tone of voice,” automated or not) when addressing someone.

The context is always leading, and relevance is essential. Both in terms of content and timing, as well as the choice of channel and associated quality requirements. You can be as relevant as possible, your timing perfect, but if the connection drops during a conversation, it can have disastrous consequences.

Sound of Data provides the full technical foundation to bring your customer contact strategy to life. From infrastructure to intelligent dialogue supporting applications. Whether it’s one-on-one interactions or even fully autonomous process automations. We have everything in store to help overcome even the most complex challenges you may face.

Sound of Data connects, automates, and enriches.

Sound of Data provides solutions that span multiple disciplines. The core however always remains the same. It’s to connect, automate and continuously improve meaningful connections between businesses and their customers. It’s all about routing traffic to the right destinations, handling all connections imperfectly and improve the performance everywhere. Sound of Data is an agile organisation, we move fast, keep communication personal, act as peers in times of need and are always focussed on creating the best value for our customers