Quality Management

To deliver voice consultancy services, project and operational support on routing solutions, call analytics and user experience design for our clients we need to ensure a natural way of interaction that meets the needs and expectations of our customers and their customers. This will help achieve process optimizations and avoid any negative impact on quality. Quality, assurance, and compliance are critical to our organization. We are committed to maintaining the highest standards for our products and services, providing excellent customer service, and complying with applicable laws and regulations.

We continuously challenge ourselves to improve our management systems and achieve the highest possible quality. We actively monitor our performance and evaluate results to optimize our progress on objectives and business processes. At Sound of Data, everyone uses their power to positively influence the quality of our products and services. We passionately dedicate our time and effort to meeting our clients’ and their customers’ requirements. We are devoted to delivering what we promise to our clients and their customers, our suppliers, and our employees.

Teamwork, engagement, ownership, and support from everyone in the organization are critical to achieving our quality goals. We are committed to providing the required leadership and resources to enable Sound of Data to continuously improve, review, and communicate to all stakeholders the business processes and integrated management system.

We are committed to achieving the highest standards for our products and services. To this end, we have implemented an integrated management system that covers data protection, information security, and quality. This system is fully aligned with ISO standards and applies to the entire organization. It is verified annually by external certification bodies.

• We engage with our clients to understand their needs and requirements. We prioritize transparency to ensure any issue is communicated and resolved as quickly and effectively as possible.

• We identify innovation in our field of expertise, set targets to promote continuous improvement, and provide the necessary resources to achieve those targets.

• We learn from the experiences we gain, whether they come from ourselves, our clients, or our suppliers. We adopt best practices and work closely with our suppliers to stay ahead of the competition. We always stay aware of market developments, emerging technologies, and proven solutions.

• We provide a diverse and inclusive environment where employees feel safe to pursue their ambitions, learn new competencies and skills, and develop themselves.