Human Rights and Inclusion Policy

To deliver voice consultancy services, project and operational support on routing solutions, call analytics, and user experience design for our clients, Sound of Data relies on collaboration between people with diverse backgrounds, skills, and perspectives. We are committed to conducting our business in a manner that respects internationally recognized human rights and applicable labour laws, and to providing a working environment in which individuals are treated with dignity and respect.

Our commitment applies to our own operations as well as to our relationships with customers, suppliers, and business partners. We expect everyone acting on behalf of Sound of Data to conduct their activities in accordance with this policy and the principles established under our integrated management system.

Teamwork, engagement, ownership, and support from everyone in the organization are critical to achieving our human rights and inclusion objectives. We are committed to providing the necessary leadership and resources to enable Sound of Data to review, maintain, and communicate these principles as part of our integrated management system.

We are committed to achieving high standards in the way we design, deliver, and operate our services and organizational processes. To this end, we have implemented an integrated management system that brings together our key governance domains. This system applies to the entire organization and supports consistent, controlled, and responsible management of our activities. Where applicable, our integrated management system is aligned with internationally recognized standards and is subject to independent assessment.

• We respect and support internationally recognized human rights and do not tolerate human rights violations within our operations.

• We treat all individuals equally and fairly and are guided by the principle of non-discrimination.

• We provide equal opportunities in recruitment, development, promotion, and reward, without distinction based on race, colour, gender, sexual orientation, religion, national or social origin, age, disability, or any other characteristic protected by law.

• We promote a diverse and inclusive working environment where employees feel respected, safe, and able to contribute.

• We do not tolerate forced labour, child labour, or any form of modern slavery, and we take reasonable steps to reduce the risk of such practices within our operations and supply chain.

• We encourage employees and relevant stakeholders to raise concerns related to human rights or inclusion without fear of retaliation.

• We expect our suppliers and business partners to respect human rights and to conduct their activities in accordance with applicable laws and recognized ethical and labour standards.