Voice Channel Experts
Providing one point of contact for all your customer service voice channel needs.
Global service numbers
Cross borders with compliant local service numbers in any country or region in the world.
Tell me about numbers
Inbound outbound call routing
Use the right tools to optimize your worldwide inbound call routing and outbound call services.
Tell me about routing
Talk
Turn customer service telephony into an online channel so it becomes part of the online journey.
Tell me about Talk
Omnichannel platform
Provide omnichannel interaction with voice, mail & social channels and, integrate seamlessly with your CRM.
Tell me about omnichannel
Media interactive
Use telephone and text messaging on live TV and radio for mass-voting, enter to win and charity donations.
Tell me about Media
Voice channel consultancy
Tackle complex voice channel, contact center platform and infrastructure projects with ease.
Tell me about consultancy
Take the international accessibility of your customer service to the next level
How to start
Free advisory call
Do our products sound like a good fit? Let's start with a free advisory call either by phone, online or in person. In this call we'll discuss your current situation and what you would like to improve.
Analysis and demo
Based on your information, we'll make an analysis and advise possible improvements, both operational and financial. A demo is included if appropriate. If we don't think we can help, we'll be completely honest about that too.
Ready to work together?
Sounds like a plan? Sign and return the quote you received. Our customer service colleagues will keep you up to date during the process and answer every question you can think of.
Go live
Going live means getting access to 24/7 call management, stats, and analytics in our online portal Gearbox. The more numbers that run through our platform, the more insight you will get. And the more you can easily manage yourself.
24/7 aftercare
From now on you will have one point of contact for absolutely everything; new numbers, routing changes, invoices, reports, you name it. Plus you get 24/7 customer support and proactive monitoring of all active services.
PS.
Just so you know; it is irrelevant which carrier you work with, what kind of infrastructure you have and how your numbers are terminated. Our services are always compatible.