EasyNuts already had a working telephony platform and its own system for processing orders and leads. What it lacked was deeper insight behind the scenes. Who was making how many calls? How was the reception line performing? Those questions had no easy answers. EasyNuts wanted a more modern solution that offered that level of monitoring without disrupting the way the team already worked.
EasyNuts helps consumers arrange the essential services that come with moving house and settling into a new home in the Netherlands. Its main focus is expats: people who have to sort out everything at once in a new country. Through partnerships with estate agents and relocation agencies, EasyNuts takes care of the entire process, from advice to getting connected to energy, internet & TV and mobile subscriptions. Personal contact sits at the very heart of the business.
What EasyNuts was looking for
Choosing Talkdesk Express
EasyNuts wanted more visibility into what happens behind the scenes, with no unnecessary complexity. The company has worked with Sound of Data since 2021. EasyNuts has grown over those years, and the partnership has grown along with it. Levy Reijnhout of EasyNuts sat down with Menno Leenart of Sound of Data. Menno already knew the organisation and its way of working well, so the conversation quickly turned to the substance: what does EasyNuts need to manage its operations better, and which platform fits? Based on EasyNuts’ requirements and growth plans, Talkdesk Express turned out to be the best choice. It is an accessible platform with strong monitoring capabilities, and EasyNuts can set up the dashboards entirely around what matters to them. Because the foundation was already in place, the switch felt like a natural next step in a partnership that has been running for years.
About Talkdesk Express
Talkdesk Express is a cloud-based contact centre solution designed specifically for SMEs. The platform offers everything a professional customer contact team needs: smart call routing, an interactive voice menu (IVR), call recording and real-time reporting. What sets Talkdesk Express apart is its flexible reporting: agents and managers build their own dashboards around the metrics that are relevant to them, so every team gets insight tailored to how it works. The system runs fully in the cloud, is easy to manage and scales with the organisation.
“Talkdesk Express is a great system where you can build your own dashboards. You can filter it down to exactly what's relevant to you.”
What has changed in practice
Day-to-day work stayed largely the same, but things did change behind the scenes. Take the reception phone. EasyNuts now knows exactly how often it gets answered, and who handles it well. It sounds simple, yet this is exactly the kind of insight that was missing before. The team also has a clearer view of individual agents’ call behaviour and more control over the automated recorded messages. All of it comes through dashboards they built themselves, tailored to what matters to EasyNuts.
For a company where personal customer contact makes the difference, that transparency is essential. It forms the basis for better management and a team that knows how it is performing.