Quality Management

To deliver voice consultancy services, project and operational support on routing solutions, call analytics, and user experience design for our clients, Sound of Data focuses on delivering services that consistently meet agreed requirements and expectations. Quality is an essential element of how we design, deliver, and support our services and how we interact with our customers and partners.

Quality within Sound of Data is defined not only by meeting contractual obligations, but by ensuring consistency, reliability and controlled change across service configurations and operational processes. Through structured configuration management, documented procedures and continuous evaluation of service performance, we aim to reduce variability, prevent errors and improve predictability in service outcomes. Quality is therefore embedded in our operational model rather than treated as a final verification step.

We are committed to maintaining high standards of quality across our services and organizational processes. This includes providing reliable and consistent service delivery, managing risks that may impact quality, and complying with applicable laws, regulations, and contractual obligations.

We continuously challenge ourselves to improve our management systems and overall performance. We monitor performance and evaluate outcomes to support effective process management and continuous improvement. Everyone at Sound of Data is expected to contribute to quality by acting in accordance with established processes and the principles defined under our integrated management system.

Teamwork, engagement, ownership, and support from everyone in the organization are critical to achieving our quality objectives. We are committed to providing the necessary leadership and resources to enable Sound of Data to review, maintain, and communicate quality practices as part of our integrated management system.

We are committed to achieving high standards in the way we design, deliver, and operate our services and organizational processes. To this end, we have implemented an integrated management system that brings together our key governance domains. This system applies to the entire organization and supports consistent, controlled, and responsible management of our activities. Where applicable, our integrated management system is aligned with internationally recognized standards and is subject to independent assessment.

• We engage with our clients to understand their needs and requirements. We prioritize transparency to ensure any issue is communicated and resolved as quickly and effectively as possible.

• We identify innovation in our field of expertise, set targets to promote continuous improvement, and provide the necessary resources to achieve those targets.

• We learn from the experiences we gain, whether they come from ourselves, our clients, or our suppliers. We adopt best practices and work closely with our suppliers to stay ahead of the competition. We always stay aware of market developments, emerging technologies, and proven solutions.

• We provide a diverse and inclusive environment where employees feel safe to pursue their ambitions, learn new competencies and skills, and develop themselves.