At Sound of Data, trust is not based on promises alone. It is built through consistent choices, reliable technology, and responsible ways of working. Security, privacy, quality, sustainability, and responsible use of technology are not treated as separate topics. They are part of one integrated approach that supports everything we do — from daily operations to long-term partnerships.
To support this, Sound of Data operates under an Integrated Management System (IMS) that brings together our key commitments. This integrated way of working helps ensure that our services are reliable, secure, transparent, and aligned with regulatory and industry expectations.
By managing these domains in a structured and coherent way, we create a solid foundation for trust — for our customers, partners, and everyone who relies on our services.
Trust doesn’t happen by accident. It is the result of clear choices, shared responsibility, and consistent execution. Our management team is committed to maintaining high standards across security, privacy, quality, and the responsible use of technology. These principles guide how we design our services, how we work with customers and partners, and how we make decisions as an organization.
By embedding these commitments into the way we operate, we aim to deliver solutions that are dependable today and resilient for the future, supporting meaningful connections at every moment that matters.
Our Integrated Management System provides the structure behind this commitment. It brings together the policies, processes, and controls that guide how we design, build, and operate our services, ensuring that key risk and trust domains are managed in a consistent and transparent way.
This integrated approach helps us manage risk effectively, maintain continuity, and continuously improve the way we support our customers and their interactions.
Within our Integrated Management System, our commitments are grouped into a number of core areas. Each area is supported by dedicated policies that describe our approach in more detail.
Security and privacy are essential to reliable communication. This area covers how we protect data, systems, and services, and how we apply technology responsibly. It includes the secure use of Artificial Intelligence, the protection of personal data, and safeguards that support the confidentiality, integrity, and availability of information.
Related policies:
Consistent performance requires more than technology alone. Quality and reliability are embedded in how we design, deliver, and support our services. By focusing on clear processes, continuous improvement, and dependable operations, we work to consistently meet expectations and deliver meaningful value.
Related policies:
Trust also depends on how we act. This area addresses responsible business conduct, respect for people, and our environmental impact. It reflects our commitment to ethical behaviour, human rights and inclusion, and sustainability, both within our own operations and in how we work with partners.
Related policies:
Our Code of Conduct brings together the principles that guide how we work, how we use technology, and how we treat people and partners. It offers a clear and accessible overview of what responsible behaviour means at Sound of Data.
Technology, regulations, and customer expectations continue to evolve, and so do we. By regularly reviewing our practices and learning from experience, we ensure that our Integrated Management System remains effective, relevant, and aligned with our long-term goals. Continuous improvement helps us strengthen trust and support sustainable success for our customers and partners.
To support continuous improvement and consistency in how we work, Sound of Data regularly reviews and evaluates its practices. As part of this approach, our management systems for quality and information security are independently certified against internationally recognized standards, including ISO 9001 and ISO/IEC 27001. These certifications provide external assurance that our processes and controls are designed and operated in line with established best practices.