That’s quite a bit of jargon, so it’s time to make things more concrete: what is it, what can you do with it, what does it deliver? And for your customer service, is it a must-have or a nice-to-have?
Indeed, the “AI” in conversational AI stands for Artificial Intelligence. With conversational AI, you enhance your digital customer service interactions by making your (chat)bots smarter and more capable. Conversational AI helps you analyse data from those interactions and use it to improve customer contact and accessibility. With the help of automation, you make your customer service more human, increase customer satisfaction, and reduce costs.