All about who we are and what drives us @ Sound of Data

'Niet lullen, maar poetsen', a classic saying from Rotterdam that captures our spirit perfectly. We’re doers, not talkers. Always focused on action and better our ways to connect and improve customer service. We automate sensibly, and personalize when it matters the most.

Management Team (f.l.t.r.): Jos van Loo (CEO) and Thomas Hazelaar (Chief Technical Officer).

Back in the days

It was in the early 1990s that Sound of Data first saw the light of day. Founded by the father of our current CTO, long before smartphones took over and social media became the norm. Back when people still wrote letters to customer service and even had to make calls from landline. Can you imagine?

Allready then, we were solving big problems. Dutch television shows used our platform to manage massive phone-in votes and prevent network crashes during prime time (just Google the “Henny Huisman effect”). Our info lines told you the exact time, the weather forecast and even set your morning alarm. It was a different world back then, but we were already making connections more robust and smarter.

As technology evolves, so do we

Since then, technology has evolved massively and so has Sound of Data. Fast forward to today! Large brands, media companies, and non-profit organisations use our solutions to optimize their customer service connectivity and interactions. On any channel, worldwide.

From infrastructure to accessibility, our expertise powers their customer service With tools like Talk they transform traditional phone lines into digital channels. They use our omnichannel contact center platform solutions to manage all their interactions. And with our “My Sound of Data” portal and our conversational/AI solutions, we provide valuable insights that they need to make smart decisions and increase the efficiency of their interactions.

Focus on what you do best

What hasn’t changed since the beginning is the fact that we’re still based in Rotterdam and that we are still a privately owned business. Our customers describe us as very proactive and service-oriented. Got a problem? They know we’ll fix it. Any time of day. If we think their operation can be improved, we won’t hesitate telling them. That’s why many of them have been with us for years and why we scored an NPS of 85 in our most recent customer satisfaction survey.

We keep innovating so our customers can focus on what they do be, delivering the best customer service possible. Without worries.

"We can turn customer service into a money-maker by using a tool like Talk. It allows us to measure how telephony contributes to online conversion. I can’t think of a nicer mix of customer contact, sales, and marketing."

Tim de Groot

Head of E-Commerce Benelux & Nordics, Kaspersky

Customer Story

"At Ticketmaster we regularly experience incoming call overloads when popular concerts go on sale. With Sound of Data’s Overload Solutions, we can handle these peak calls ourselves even with 3,000 eager customers calling at the same time. No other supplier can offer such a reliable service so easily."

Reinout Al

Manager Contact Center, Ticketmaster

Customer Story

"Without any effort on our part, we achieved a major conversion increase during the Cruise Control pilot. And it also saves us a lot of time in terms of monitoring."

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Tibout Hemmes

Strategic Advisor Direct Recruitment & Retention, NPL

Customer Story

"We have been working with Sound of Data for several years for our solutions that include telephony. Here they are our partner for incoming and outgoing telephony and the management of several premium service numbers. We like this cooperation very much. It is easy to communicate with the Sound of Data team and they think along with us. Good technical expertise and stable service which is important for our services."