- Does your team work with too many stand-alone tools?
- Do you want to make better use of your agent’s time?
- Have less tasks that need to be handled manually?
- Do you want to improve the efficiency of your call distribution beyond what’s possible when done by hand?
Integrate and automate customer service processes
Technology is evolving fast, also in the customer service domain. Staying up to date is important so you can take advantage of those opportunities that will significantly improve your processes.
It's time to integrate and automate customer service processes
This will enable you to
- Free up time for other important tasks
- Get rid of a lot of frustrations
- Make you less dependent of your agents’ time and attention
- Decrease costs
What do you need?
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Omnichannel contact center platform
An omnichannel platform not only helps you manage customer interactions. It also enables you to implement smart tools and technologies like chatbots, speech technology and automatic dialers.
And it comes with features like switch channels during an interaction (increase first time resolution) and automate outbound campaigns.
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Cruise Control
Cruise Control is an API that seamlessly integrates with your outsourced contact center statistics.
It dynamically distributes incoming calls in the most effective way without human interaction, helps you stay on top of the defined KPI’s and saves costs. It enables you to reach a level of efficiency like never before.
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Overload solutions
However well you plan for expected peaks, you can still get caught out by the numbers of calling customers. When things get really busy, you need a real back-up plan with overload solutions that help your callers instead of annoying them.
Our overload solution can be designed in advance and kick in automatically whenever necessary.
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Infrastructure assessment
Have you built up a variety of platforms with multiple in-house experts and external service providers over the years?
An infrastructure assessment will help determine if you are taking full advantage of the benefits of your solutions and if improvements are possible.
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Talk
Talk is a click-to-call solution that enables customer service calls via the internet instead of the phone network. This makes it possible to follow the entire online customer journey and automatically show callers personalized landing pages.
It also makes it easy to ask for customer feedback after a call as it becomes part of the journey.
