Cruise Control is an API that seamlessly integrates with your outsourced contact center statistics.
It dynamically distributes incoming calls in the most effective way without human interaction, helps you stay on top of the defined KPI’s and saves costs. It enables you to reach a level of efficiency like never before.
However well you plan for expected peaks, you can still get caught out by the numbers of calling customers. When things get really busy, you need a real back-up plan with overload solutions that help your callers instead of annoying them.
Our overload solution can be designed in advance and kick in automatically whenever necessary.
Talk is a click-to-call solution that enables customer service calls via the internet instead of the phone network. This makes it possible to follow the entire online customer journey and automatically show callers personalized landing pages.
It also makes it easy to ask for customer feedback after a call as it becomes part of the journey.